Refund Policy
Last Updated: November 5, 2025
This Refund Policy outlines the terms and conditions under which Loranthivexo ("we," "us," or "our") processes refund requests for services purchased through our platform at loranthivexo.com. By purchasing any service or subscription offered by Loranthivexo, you acknowledge that you have read, understood, and agree to the terms set forth in this policy.
We are committed to providing high-quality online educational services. If you are not satisfied with your experience, we encourage you to contact our support team before submitting a formal refund request, as we may be able to resolve your concern through alternative means.
1. Scope of This Policy
This policy applies to all purchases made directly through loranthivexo.com, including but not limited to:
- Individual tutoring or coaching sessions
- Group learning sessions and cohort-based courses
- Subscription plans for platform access
- Personalized learning path packages
- Bundled course or session packages
- Add-on features or premium content upgrades
This policy does not apply to purchases made through third-party platforms, resellers, or affiliate partners. Refund requests for such purchases must be directed to the respective third party in accordance with their applicable terms.
2. General Refund Eligibility
Refund eligibility is determined on a case-by-case basis in accordance with the specific product or service type purchased. The following general conditions must be met for a refund request to be considered:
- The request is submitted within the applicable refund window (as specified per product type below)
- The request is accompanied by a clear description of the issue or reason for dissatisfaction
- The service has not been fully consumed or delivered in its entirety
- The account associated with the purchase is in good standing and not in breach of our Terms of Service
Meeting the above conditions does not guarantee an automatic refund. We reserve the right to evaluate each request individually and apply discretion in our final determination.
3. Refund Windows by Product Type
3.1 Individual Sessions
For individually purchased one-on-one or private sessions with an instructor:
- A full refund is available if the session is cancelled by the student at least 48 hours before the scheduled start time
- A 50% refund is available for cancellations made between 24 and 48 hours before the session start time
- No refund is issued for cancellations made less than 24 hours before the session or in cases of no-show
- If the instructor cancels or fails to attend, a full refund or complimentary rescheduling will be offered at the student's preference
3.2 Group Sessions and Cohort Courses
For group learning sessions and structured cohort-based programs:
- A full refund is available if requested before the program start date and no session content has been accessed
- A pro-rata refund may be considered if fewer than 20% of the total scheduled sessions have been attended or accessed
- No refund is available once 20% or more of the program has been completed or accessed, regardless of the remaining session count
3.3 Subscription Plans
For monthly or recurring subscription plans:
- Subscriptions may be cancelled at any time through your account dashboard
- Cancellation takes effect at the end of the current billing cycle; no partial refunds are issued for unused days within a billing period
- For annual subscription plans, a refund of the unused portion may be requested within 14 days of the initial purchase date, provided that no more than one billing month's worth of access has been used
- Promotional or discounted subscription rates are non-refundable unless otherwise stated at the time of purchase
3.4 Bundled Packages
For packages that combine multiple sessions, courses, or features:
- Refunds on bundle purchases are calculated based on the standard individual pricing of consumed components subtracted from the total bundle price paid
- If the value of consumed components equals or exceeds the bundle price paid, no refund will be issued
- Partial refunds on bundles are available only if less than 25% of the total bundle content has been accessed or used
4. Non-Refundable Items and Circumstances
The following purchases and situations are explicitly excluded from refund eligibility:
- Services that have been fully delivered or completed
- Digital materials, downloadable resources, or recorded content once accessed
- Purchases made using promotional credits, gift vouchers, or complimentary access codes
- Processing or administrative fees charged at the time of purchase
- Accounts terminated due to a violation of our Terms of Service or Acceptable Use Policy
- Requests submitted after the applicable refund window has expired
- Dissatisfaction based solely on subjective preferences where services were delivered as described
- Circumstances arising from technical issues on the user's end (e.g., hardware, software, or internet connectivity)
5. Technical Issues and Service Interruptions
If a session or service is interrupted or cannot be completed due to a technical issue attributable to our platform, we will offer one or more of the following remedies at our discretion:
- A complimentary rescheduled session or replacement access
- A credit applied to your account for future use
- A partial or full refund where no alternative remedy is suitable
Technical issues attributable to the user's device, browser, network connection, or third-party software are not grounds for a refund. We recommend users verify their technical setup prior to commencing any live or scheduled session.
6. How to Submit a Refund Request
To initiate a refund request, please contact our support team using one of the following methods:
| Contact Method | Details |
|---|---|
| support@loranthivexo.com | |
| https://wa.me/61882039001 | |
| Signal | https://signal.me/#p/+61882039001 |
| Phone | +61 882 039 001 |
| Mailing Address | 16 Garema Pl, Canberra ACT 2601, Australia |
When submitting your request, please include the following information to help us process it efficiently:
- Full name and registered email address associated with your account
- Order or transaction reference number
- Name of the service or product purchased
- Date of purchase
- Detailed description of your reason for requesting a refund
- Any supporting documentation, screenshots, or evidence where applicable
Incomplete submissions may result in delays or denial of the request.
7. Refund Review and Processing Timeline
Upon receipt of a valid refund request, we will:
- Acknowledge receipt of your request within 2 business days
- Complete our review and communicate a decision within 7 business days
- Process approved refunds within 5 to 10 business days of the approval date
Refunds are returned via the original payment method used at the time of purchase. We are unable to redirect refunds to alternative payment instruments. Processing times may vary depending on your financial institution or payment provider and are outside our control.
8. Chargebacks and Disputes
We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute with their bank or card issuer. In many cases, we can resolve concerns more quickly and effectively through direct communication.
If a chargeback is initiated without prior contact, we reserve the right to:
- Suspend or terminate access to the account pending the outcome of the dispute
- Contest the chargeback by providing transaction and delivery evidence to the relevant payment processor
- Decline future purchases from the same account or payment method upon resolution
Fraudulent or bad-faith chargeback claims may result in permanent account termination.
9. Exceptional Circumstances
We recognise that unforeseen personal circumstances may arise that are beyond a user's control. In cases of demonstrated medical emergency, bereavement, or similar exceptional situations, we may, at our sole discretion, consider requests outside the standard refund window. Such requests must be supported by appropriate documentation and submitted as soon as reasonably practicable.
Approval of a request under exceptional circumstances in one instance does not establish a precedent or obligation for future requests.
10. Amendments to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon publication to loranthivexo.com. Continued use of our services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any changes.
For purchases made prior to a policy update, the version of this policy in effect at the time of purchase will govern refund eligibility for that transaction.
11. Contact Us
If you have any questions regarding this Refund Policy or need assistance with a refund request, please do not hesitate to reach out to our support team:
- Email: support@loranthivexo.com
- Phone: +61 882 039 001
- WhatsApp: https://wa.me/61882039001
- Signal: https://signal.me/#p/+61882039001
- Address: 16 Garema Pl, Canberra ACT 2601, Australia
Our support team is available to assist you and will make every reasonable effort to reach a fair and timely resolution.